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Policies

Our privacy policy, consultation guidelines, and important terms and conditions.

Last Updated: 25 July 2025

Table of Contents

Privacy Policy

At Bhimble Wellness, your privacy is a top priority. This policy outlines how we collect, use, and protect your personal information.

What Information Do We Collect?

We may collect the following information when you:

  • Fill out a form on our website
  • Subscribe to our newsletter, book consultations, or access free resources
  • Engage with us via email, phone, or online services

This may include your name, email address, contact details, health information (for consultation purposes), or preferences.

How Do We Use Your Information?

Your information may be used to:

  • Personalise your experience and tailor wellness support to your needs
  • Send relevant updates, newsletters, events, and service-related information
  • Improve our services and client experience

Note: You may unsubscribe from marketing emails anytime using the link at the bottom of the email.

How Is Your Information Protected?

All personal health data is stored in a secured, password-protected platform and is accessible only to authorised personnel.

Online Privacy & Data Collection

Cookies

We use cookies to enhance your experience, analyse site traffic, and personalise content. You may choose to disable cookies in your browser, but some features of our site may not function optimally.

Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies separately.

Data Retention

Online interaction data is retained to maintain our relationship and improve our offerings. Client consultation records are retained securely for 10 years, in line with New Zealand health privacy requirements.

Your Data Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction, restriction, or deletion (where legally permissible)
  • Withdraw your consent at any time

We may ask for identity verification for privacy protection. We aim to respond to all requests within 30 days.

Consultation Policy

Bhimble Wellness is committed to providing safe, respectful, and confidential naturopathic care both in-person and online. All clients are required to complete a consent form prior to their first consultation.

Legislation and Compliance

While not registered under the Health Practitioners Competency Assurance Act (2003), we voluntarily comply with best practice guidelines and relevant legislation including:

  • Treaty of Waitangi
  • Privacy Act (2020)
  • The Code of Health and Disability Services Consumer Rights
  • Medicines Act (1981) & Medicines Amendment Act (2016)
  • Fair Trading Act (1986)
  • Consumer Guarantees Act (1993)
  • Advertising Standards Authority Codes of Practice

Important Disclaimers

  • Naturopathic advice is not a replacement for medical care from your General Practitioner or specialist.
  • We do not diagnose, treat or cure medical conditions.
  • Always consult your primary healthcare provider before making significant changes to your medication or treatment plan.

Retention of Client Records

Client records are retained securely for ten (10) years in accordance with legal and ethical requirements.

Cancellation Policy

Your appointment time is reserved just for you.

  • Cancellations with less than 24 hours’ notice will incur a 50% cancellation fee to cover time and resource costs.
  • No-shows may be charged the full consultation fee at our discretion.

Health & Safety Policy (Post-COVID Update)

While pandemic regulations have eased, your health and safety remain our priority.

Please reschedule or request a Zoom consultation if:

  • You are unwell with cold/flu-like symptoms
  • You have a contagious illness or infection
  • You are caring for someone who is unwell and may pose a transmission risk

All equipment and surfaces are cleaned regularly. Hand sanitiser is available, and online consultations remain an option for your convenience.